Refund & Payments Policy

This Policy sets out how billing, cancellation, and refunds work for Worksheeta Pro. It forms part of our Terms of Service.

1. Our plans

• Trial — three worksheets, no account required, no payment involved.
• Free — five worksheets per calendar month, requires a free account, no payment involved.
• Worksheeta Pro — a paid subscription billed through Stripe, with a worksheet allowance based on the plan you choose.

2. Worksheeta Pro billing cycles

Worksheeta Pro is available on the following billing cycles, at the price shown at checkout:

• Monthly — $9.99 USD, billed every month, including 100 worksheets per billing month.
• 3 Months — $27.00 USD, billed once per three-month period, including 300 worksheets for that period.
• 6 Months — $50.00 USD, billed once per six-month period, including 600 worksheets for that period.
• Annual — $90.00 USD, billed once per year, including 1,200 worksheets for that period.

These are launch prices. Standard prices apply after the launch period; we will email you before any price change affects your renewal.

All prices are in US dollars. Your card issuer may convert to your local currency and may apply its own conversion fee; the USD amount displayed at the time you subscribe is the amount charged. Applicable taxes, where required, are added at checkout.

Worksheets included in your plan do not carry over between periods. Any unused worksheets expire at the end of the period.

3. Payment processing

All payments are processed by Stripe Payments Australia Pty Ltd. Worksheeta does not receive or store your full card number. By subscribing, you also agree to Stripe’s own terms governing how it processes your payment.

Charges will appear on your card or bank statement as SKYEN* WORKSHEETA. Skyen Systems Pty Ltd is the seller of record for your subscription.

If a payment method fails at renewal, we will attempt to notify you and may retry the charge before your access changes — see Section 7.

4. Auto-renewal

Worksheeta Pro renews automatically at the end of each billing cycle, at the then-current price for your plan, unless you cancel before the renewal date. You consent to this recurring charge when you subscribe.

For plans with a term longer than one month, we will email you a reminder at least seven days before each renewal, stating the renewal date, the amount, and how to cancel. We will give you reasonable advance notice by email before any price increase takes effect for your next renewal.

5. Cancellation

You may cancel Worksheeta Pro at any time from your Account page. When you cancel, you keep full access to Worksheeta Pro until the end of the period you have already paid for; you will not be charged again after that. We do not provide a partial refund for the unused portion of a current billing period when you cancel early.

6. Refunds

Because Worksheeta offers a genuine free trial — three full worksheets with no account and no card required — plus an ongoing Free plan, we ask you to try the Service before subscribing. For that reason, our general policy is that subscription payments are non-refundable.

We make a narrow set of exceptions. We will issue a refund where:

• You were charged more than once for the same billing period due to a technical or billing error.
• You were charged in error — for example, after you had already cancelled.
• A service outage on our side prevented you from meaningfully using Worksheeta Pro for a significant part of your billing period.

To request a refund under one of these exceptions, email billing@worksheeta.com within 30 days of the charge in question. We review every request individually.

7. Failed renewal payments

If a renewal payment fails, we will attempt to notify you and may retry the charge. If payment is not successfully collected within a reasonable grace period, your account will be moved to the Free plan, and you will keep access to your saved worksheets. Re-subscribing at any time restores Worksheeta Pro.

8. Chargebacks and payment disputes

If you believe you have been charged incorrectly, please contact us at billing@worksheeta.com first, so we can resolve it directly — this is almost always faster than a card chargeback. Initiating a chargeback without first contacting us may result in your account being suspended while the dispute is resolved.

9. School and organisational purchases

Schools or organisations wishing to purchase Worksheeta for multiple teachers should contact billing@worksheeta.com to arrange a school licence; the individual-subscriber terms in this Policy may not apply to organisational agreements, which are governed by their own separately agreed terms.

10. Contact us

Billing questions can be sent to billing@worksheeta.com.